Know Your Customer verification is essential for account security and regulatory compliance. Learn what documents you need and how the verification process works.
Know Your Customer (KYC) is a mandatory verification process that confirms your identity and protects both you and Royals Tiger Casino from fraud, identity theft, and money laundering. KYC is a legal requirement under international gaming regulations and helps ensure a safe and secure gaming environment for all players.
Identity verification serves several critical purposes:
You will need to complete identity verification in the following situations:
All players must complete KYC verification before withdrawing funds from their account. We recommend completing verification as soon as possible after registration to avoid delays when you wish to withdraw your winnings.
To complete the KYC process, you will need to provide the following documents:
A valid government-issued photo identification document.
Accepted documents:
A recent document showing your current residential address.
Accepted documents (not older than 3 months):
Verification of the payment method used for deposits.
Depending on your payment method:
To ensure smooth and fast verification, please make sure your documents meet the following requirements:
Submitting your verification documents is simple:
Alternatively, you can email your documents to [email protected] with the subject line "KYC Verification - [Your Username]".
Our compliance team reviews all submitted documents as quickly as possible:
If you're having trouble with the verification process or have questions about which documents to submit, our support team is here to help 24/7. Contact us at [email protected].
In some cases, we may request additional documentation as part of enhanced due diligence procedures. This typically occurs when:
Additional documents may include proof of income, bank statements, business ownership documentation, or other materials demonstrating the legitimate source of funds.
We take the security of your personal information very seriously. All documents submitted for KYC verification are:
Failure to complete KYC verification when requested will result in account restrictions, including the inability to make withdrawals. If verification is not completed within a reasonable timeframe, your account may be suspended and any pending withdrawals cancelled.
Submitting false or fraudulent documents is strictly prohibited and will result in immediate account closure and forfeiture of all funds.
Q: Why can't I withdraw without verification?
A: KYC verification is a legal requirement. It ensures that winnings are paid to the rightful owner and helps prevent fraud and money laundering.
Q: How long does verification take?
A: Most verifications are completed within 24-72 hours. We'll notify you by email once your account is verified.
Q: My document was rejected. What should I do?
A: Check your email for specific feedback from our compliance team. Common issues include poor image quality, expired documents, or incomplete information. Resubmit a clearer version addressing the noted concerns.
Q: Is my information safe?
A: Yes. We use industry-standard encryption and security measures to protect your personal information. Your documents are only accessible to authorized personnel.
Q: Do I need to verify again if I've already done it?
A: Generally, no. However, we may request updated verification if your documents expire, if you change payment methods, or for periodic compliance reviews.
If you have questions about the KYC process or need assistance with document submission, please contact our support team at [email protected]. We're here to help make the verification process as smooth as possible.
Last Updated: 2026
